*As Reliance HMO launches new scheme
Experts have harped on the adoption of a functional health insurance scheme as key to addressing challenges faced by the health sector.Chief Executive Officer, Reliance HMO, Funlola Jide-Aribaloye, said accessible and affordable insurance package is germane to boost the nation’s healthcare and cushion the burden of obtaining quality medical service.
She added that Reliance Health Management Organisation (HMO), which is a Nigerian-based health insurance company has improved its operations using technology to ensure an accessible, affordable, and reliable healthcare provision for its clients.
Jide-Aribaloye, during a press parley and launch of the new health insurance package added that the insurance firm is committed to this course by providing enrolee a monthly subscription, which is not obtainable in other HMOs.This, she said is in line with people’s need for a workable health insurance plans, affordable payment structures and excellent customer service.
“We understand that there is a need from the public for health insurance plans that really work, payment structures that is affordable, and customer service that addresses their most pressing concerns.
“And that is why at Reliance HMO, we have built strong insurance plans that ensure that individuals, families and organizations can stay healthy,” she noted.
The CEO said individuals can subscribe to a health insurance plan that provides incredible benefits for as low as N3500 monthly. She added that it has partnered with some hospitals and are committed to improving the services rendered.
Chief Product Officer, Dr. Femi Kuti decried that there are few insurance in Nigeria compared to other countries, and this increases health issues in the country. Kuti added that the financial burden of accessing healthcare in the country is alarming and only three per cent of Nigerians are covered in the health insurance.
“We are set to provide enrolee access to healthcare at a decent price by focusing on the majority and not just the cooperate world. We consider what our client needs and ensure an innovative and responsive customer service. You can register online and have access to our benefits almost immediately, which includes getting prompt health tips from the doctor on the platform,” he said.
On the HMO’s use of technology, Chief Operating Officer, Opeyemi Olumekun, said the adoption of information technology is to render a robust, accessible and affordable healthcare system available for all.
In his words: “We are a health insurance company that operates like a technology firm. We are using software, data science and telemedicine to make health insurance more affordable, accessible and more exciting for our existing and prospective customers.”
Olumekun said technology integration into the firm’s operations posits that it is customer satisfaction driven by being available 24/7 via various channels.“Reliance HMO has a slogan tagged “You can rely on us” and is focused on doing everything to ensure that the customer’s health insurance experience is delightful and seamless.
“Customers can also look forward to the 24-hour Reliance Help Centre where friendly and highly-trained agents are always available to provide support and deal with urgent inquiries,” he added.
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